Notice requirement: Clients must provide at least 24 hours notice to cancel or reschedule. Applies to all services including consultations.

Fee schedule:

• $50 Late Cancellation Fee — cancellations or reschedules made within 24 hours of the appointment
• $100 No-Show Fee — when a client misses their appointment without notice
• Appointments booked within 24 hours that are then cancelled may still incur the $50 fee

Same-day adjustments: Moving an appointment earlier or later the same day (while keeping the appointment) does not incur a fee.

Multiple services: Fees apply per appointment. Example: numbing + treatment — the fee may apply to each scheduled appointment.

Courtesy waivers: One courtesy waiver may be offered at the team's discretion. Additional waivers require Practice Manager approval. Document the reason in a general note in the client's profile when a fee is waived.

Outstanding fees: All outstanding fees must be paid before scheduling future appointments.

Payment authorization: A valid credit card is required to secure all appointments. This card may be charged per this policy.

Cancellation confirmation: An appointment is considered cancelled only after Avelure confirms via verbal confirmation, text, or email.

• Gift cards may be used toward services or products, excluding gift card purchases
• Not redeemable for cash; unused value remains on the card
• Avelure Med Spa is not responsible for lost, stolen, or damaged cards

• Product returns within 30 days are eligible for store credit with proof of purchase
• Products that have been substantially used cannot be returned

• Refunds to the original form of payment are available within 30 days of purchase
• After 30 days, refunds are issued as store credit for services or retail
• Store credit may be transferred to a friend or family member
• Refunds are not available for services already rendered
• Clients may email concierge@avelure.com within 30 days of treatment to discuss outcome concerns

Filler Dissolving Policy: Clients with filler from elsewhere may be seen for consultation. Terms are outlined in the filler consent forms.

• Avelure provides services to clients 18 years and older
• 16–17 year olds may receive DiamondGlow® only
• 13–17 year olds may receive Laser Hair Reduction only if:
  • A parent/guardian is physically present for the entire service
  • All intake forms and written consent are completed by the parent/guardian